National Finance Olympiad
Website:
nationalfinanceolympiad.com
Job details:
Company Description
The National Finance Olympiad (NFO) is a leading financial education brand for students in India. NFO collaborates with prestigious schools, helping students prepare for financial challenges. Our mission is to bridge the gap between formal education and financial education, empowering future generations.
Role Description
This is a full-time on-site role for a Customer Support Representative based in Bengaluru. The Customer Support Representative will be responsible for ensuring customer satisfaction and retention, providing customer support, and managing customer orders. Day-to-day tasks include addressing customer inquiries, managing operations, and implementing strategies to enhance internal processes and customer experience.
Key Responsibilities:
- Lead Customer Engagement: Serve as the primary point of contact, proactively addressing queries and resolving complaints with a high degree of empathy and urgency.
- Resolution & Escalation: Troubleshoot complex customer issues, ensuring timely resolution or seamless escalation to the relevant internal teams.
- Process Optimization: Continuously evaluate and refine customer success workflows to drive operational efficiency and enhance the user experience.
- Operational Management: Oversee daily success operations, ensuring all tasks are executed with precision and within stipulated timelines.
- School Partnerships: Provide dedicated operational support to partner schools to ensure a smooth and successful NFO experience.
Required Skills and Qualifications:
- Experience: 1–2 years in Customer Success, Support, or a related client-facing role.
- Communication: Exceptional verbal and written communication skills; bilingual proficiency in English and Hindiis mandatory.
- Analytical Mindset: Strong data-handling skills with the ability to identify patterns and trends to improve service quality.
- Tech Savvy: Advanced proficiency in Microsoft Excel and Google Sheets for data management and reporting.
- Support Background: Prior experience in on-call support and managing real-time customer interactions.
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