Website:
metroride.com
Job details:
Role Description
This is a full-time, on-site role for a Customer Support Representative located in Hyderabad. The role involves assisting parents and guardians by managing customer queries, resolving service-related issues, and ensuring the highest level of customer satisfaction. Daily tasks include handling incoming inquiries, providing timely and accurate information, troubleshooting service issues, and ensuring a positive experience for all customers. The representative will play a critical role in maintaining MetroRide Kids’ reputation for safety and reliability.
Qualifications
- Strong skills in Customer Support, Customer Service, and Customer Satisfaction to address and resolve customer needs effectively
- Exceptional Communication skills, both verbal and written, to interact professionally and empathetically with customers
- Problem-solving and Troubleshooting skills to quickly identify and resolve issues
- Ability to multi-task in a fast-paced environment while maintaining attention to detail
- Proficiency in relevant software and tools, including CRM systems, is a plus
- Previous experience in customer support within the transportation or technology industry is an added advantage
Click on Apply to know more.