IDigitalPreneur
Website:
idigitalpreneur.com
Job details:
Job Overview
We are looking for a Customer Support Executive who is passionate about helping customers and delivering an excellent support experience. The ideal candidate should have strong communication skills, a calm personality, and the ability to handle customer queries professionally over calls and chats.
Key Responsibilities
* Handle inbound and outbound customer calls professionally.
* Resolve customer queries with patience and empathy.
* Provide accurate information about products, services, and processes.
* Build positive relationships with customers through excellent communication.
* Maintain a calm and professional approach while handling difficult situations.
* Follow up with customers whenever required.
* Maintain proper records of customer interactions.
* Coordinate with internal teams to ensure timely issue resolution.
Required Skills & Qualifications
* Good communication skills in Hindi and English (spoken and written).
* Strong calling and telephonic conversation skills.
* Good customer handling and problem-solving abilities.
* Calm, patient, and positive personality.
* Ability to listen actively and understand customer concerns.
* Basic computer knowledge and ability to work with CRM or support tools.
* Ability to work in a fast-paced environment.
Preferred Qualifications
* 12th pass.
* 0–1 yearof experience in Customer Support, Telecalling, or Customer Service.
* Freshers with excellent communication skills are also welcome to apply.
What We're Looking For
* Strong interpersonal skills.
* Professional attitude and positive mindset.
* Ability to remain composed under pressure.
* Quick learner with a customer-first approach.
* Team player with a willingness to grow.
Click on Apply to know more.