Customer Support Network Engineer
TechDoQuest
- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
About the role
TechDoQuest
Website:
techdoquest.com
Job details:
- Designation : Engineer
- Experience: 1 – 3 years
- Location : Chennai
- – Ambit IT Park
- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
- Job Responsibilities:
- Desired Skills:
- Self-Motivated C Ability to Work Under Pressure
- Should have good comprehensibility and understandability of what customers want
- Should have critical thought process and decision-making capability with focus on accuracy
- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
- Ability to sell/Upsell
- Candidates should be open to a shift of 24x7.
- Soft Skills:
- Should possess good English verbal skills
- Excellent logical reasoning
- ands of technology experts across.
Click on Apply to know more.
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