Website:
brixconsultants.com
Job details:
- Location: Bangalore
- Experience: Minimum 1 Year
Job Type: Full-time
🔹 Key Responsibilities:
Handle daily shipment tracking and delivery monitoring
Manage NDR (Non-Delivery Reports) and RTO (Return to Origin) operations
Coordinate with courier partners for escalations and issue resolution
Respond to customer delivery-related queries and complaints
Ensure SLA timelines are maintained across all orders
Follow up on delayed, lost, damaged, or stuck shipments
Coordinate with warehouse and operations teams for smooth dispatches
Maintain order status updates and escalation reports
Improve customer delivery experience and reduce delivery failures
Perferred Background:
Candidates with prior experience in Shiprocket, Delhivery, Ecom Express, Xpressbees, Shadowfax, Amazon logistics support, or D2C operations will be preferred
Skills Required:
Strong communication skills in English & Hindi
Good understanding of courier and logistics operations
Experience in shipment escalation handling
Ability to work in a fast-paced D2C environment
Basic Excel and operational reporting knowledge
Problem-solving mindset with ownership attitude
Click on Apply to know more.