Website:
theherafoundation.com
Job details:
Job Title - Customer Support & Program Coordinator
Location
Hyderabad
About the Role
Hera runs daycare/creche centres and a community‑based childcare program.
We are looking for someone who can support parents and staff, coordinate day‑to‑day communication, and help our programs run smoothly.
Who We Are Looking For
- 2–4 years of experience in:
- Preschool/daycare/creche (front office, parent relations, centre coordinator/head), or
- Customer service or community‑facing roles.
- Very strong in parent/customer handling, calm during complaints, and good at finding solutions.
- Speaks Telugu and English (Hindi is a plus).
- Comfortable with phone calls, WhatsApp, and basic Google Sheets/Forms.
- Willing to travel to creches, communities, and client locations when required (field visits as needed, not daily).
What You Will Do
1. Hera Daycare / Creche Centres
- Be the main customer contact for Hera daycare centres.
- Talk to staff (caregivers, centre in‑charge) to understand daily issues and help solve them.
- Speak with parents (in person, on phone, WhatsApp) about their concerns, questions, and requirements.
- Record all issues clearly and follow up until they are resolved.
- Support the team in improving areas like parent communication, child safety, hygiene, and daily routines.
2. Community Childcare Workers
- Stay in regular touch with childcare workers placed in communities.
- Help them handle parent expectations, child routines, and basic service issues.
- Call or visit client families to check how the service is going and note any concerns.
- Share important issues with the Hera team and coordinate actions to solve them.
3. Coordination, Communication & Reporting
- Maintain simple trackers of calls, visits, parent queries, and issue resolution.
- Share short weekly and monthly updates with the Hera team on key issues and actions taken.
- Help create and use standard message formats for parents and workers (welcome messages, daily updates, alerts, etc.).
Click on Apply to know more.