Blotout
Website:
blotout.io
Job details:
About Blotout
Blotout is a profitable, SF-based startup (~40 people) building privacy-first data infrastructure for performance marketers. Our products include EdgeTag (first-party data infrastructure), Consent, Analytics, and EvoAI, our AI-powered customer support platform that combines software with human agents to deliver outcome-driven support for ecommerce brands.
The Role
You'll be our first customer support hire for EvoAI. You'll work directly with our initial customers to take them live, handle real support volume, and figure out what works. Then you'll document it, build the playbooks, and set the standard for every support agent we hire after you.
This is a ground-floor role. You're not joining a team. You're building one.
What You'll Do
Manage live customer support operations for EvoAI's first customers. Develop support workflows, SOPs, and quality standards from scratch. Work closely with product and engineering to resolve issues and feed back what customers actually need. Define escalation paths, response standards, and success metrics. Train and onboard future support agents as we scale.
What We're Looking For
5-8 years in customer support, ideally in SaaS or ecommerce. Experience building support processes, not just following them. Strong written communication in English. Comfortable working US hours from India. Familiar with support tooling (helpdesks, ticketing systems, CRMs). Experience with AI-powered support tools is a plus, not a requirement. We believe in small teams that punch above their weight using AI. If that's how you work, you'll fit right in.
Why Blotout
We are four years in, growing, and now scaling our newest product line. You're joining early enough to shape how we deliver support across EvoAI's customer base. This role has a clear path to managing the function as we grow. Remote-first, lean team, real ownership.
Click on Apply to know more.