Jebelz.com
Website:
jebelz.com
Job details:
Core Responsibilities
1. Multi-Channel Ticket Management
- Act as the primary point of contact for all B2B and B2C inquiries via WhatsApp, Email, and Social Media.
- Convert inquiries into sales opportunities by providing product information, pricing, and availability in real-time.
- Resolve customer issues or complaints with a "solution-first" mindset to ensure zero churn.
2. Reputation & Review Management
- Monitor and manage online presence across multiple platforms.
- Proactively engage with customers to maintain a brand rating of 4.5 stars and above.
- Respond to reviews—both positive and negative—with professional flair and brand-aligned wit.
3. Operational Assistance
- Coordinate between the sales team and the warehouse/logistics to ensure timely order fulfillment.
- Track order statuses and proactively communicate delays to clients.
- Maintain and update CRM records to ensure accurate data for the sales pipeline.
Experience & Requirements
- Experience: 3+ years in an Inside Sales, Customer Support, or Operations role.
- Tech-Savvy: Expert-level proficiency in WhatsApp Business, CRM tools, and social media management dashboards.
- Communication: Exceptional written and verbal communication skills. You should be able to balance professional "corporate" tone with the fast-paced "hospitality" vibe.
- Critical Thinking: Ability to handle high-pressure situations and resolve logistical hiccups without constant supervision.
Click on Apply to know more.