Website:
realfrnd.com
Job details:
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries through calls, chat, email, and WhatsApp.
- Provide accurate information about company products and services.
- Assist customers with account-related issues and troubleshooting.
- Escalate unresolved concerns to the relevant department when necessary.
- Maintain detailed records of customer interactions in the CRM system.
- Ensure timely follow-up and resolution of customer complaints.
- Deliver a high level of customer satisfaction and service quality.
- Meet individual and team KPIs, including response time, resolution time, and customer satisfaction scores.
- Coordinate with internal teams to ensure seamless customer support.
Required Skills
Fluency in the following languages:
- Telugu
- Kannada
- Malayalam
- Tamil
Good verbal and written communication skills in English and Hindi (preferred).
Strong interpersonal and problem-solving skills.
Basic computer knowledge and typing skills.
Ability to multitask in a fast-paced environment.
Positive attitude and customer-centric mindset.
Click on Apply to know more.