Website:
aow.co.in
Job details:
Company Description
AOW Information Technology Pvt Ltd is dedicated to crafting digital solutions that enhance businesses in today's competitive landscape. Within just two years, the company has successfully served over 1,800 satisfied clients by delivering exceptional services that boost online presence and improve brand visibility. AOW specializes in diverse offerings designed to strengthen brand identity and engage audiences effectively across multiple platforms.
Key Responsibilities:
Provide voice, email, and chat support to US-based customers
Assist with order placement, product inquiries, returns, and general support.
Guide customers on part compatibility, availability, pricing, and specifications.
Handle customer complaints or issues in a calm, professional manner.
Coordinate with logistics and warehouse teams for timely deliveries.
Generate and share invoices with customers upon request.
Address customer concerns related to invoices, payments, or discrepancies.
Maintain accurate records of customer interactions in CRM systems.
Follow up to ensure issues are fully resolved and customers are satisfied.
Stay updated on auto parts inventory, pricing, and industry trends.
Requirements:
Excellent verbal and written communication skills in English.
Previous experience in US-based customer support or e-commerce preferred.
Interest or knowledge in automotive parts is a plus.
Ability to multitask and manage time effectively.
Proficiency in MS Office (especially Excel and Word).
Willing to work in night shifts.
Benefits:
Supportive and collaborative work environment
Training and growth opportunities
Exposure to international customer service standards
Shift & Salary Details:
Shift: Night Shift (6PM-3.30 AM) / wfo only
Location : Richmond Road, Bangalore
Salary: ₹20,000 - 40,000 per month
Incentives: Performance-based incentives available
Click on Apply to know more.