Customer support Executive (lifesciences background preferred)

Curapod

Location: Himayatnagar, Telangana, India
Job type: Full-time

Required skills

user interaction

About the role

Website: litemed.co.in
Job details:

We are looking for a Medical Device Coach to deliver an exceptional onboarding and support experience for patients/users using our pain management medical device. This role blends clinical understanding, patient education, service excellence, and relationship management to ensure correct usage, consistent adherence, and meaningful pain relief outcomes.

This position is ideal for entry level to early career professionals who are enthusiastic about building a career in the medical device and digital health space.

Key Responsibilities

Patient/User Interaction & Support

Act as the primary point of contact for patients/users across demo, onboarding, and follow up stages

Schedule and conduct 15–20minute video demo calls based on patient/user availability

Clearly explain:

Device setup, usage, and safety

Underlying technology and science

Address patient/user queries via calls or messages in a timely and professional manner

Clinical Education & Pain Management Guidance

Apply basic clinical knowledge of pain management during patient interactions

Use appropriate clinical and medical terminology while simplifying concepts for easy understanding

Provide basic pain management counselling aligned with product usage

Set realistic expectations and reinforce the importance of consistent device usage

Follow Ups, Feedback & Issue Resolution

Conduct 7day follow up calls to assess usage consistency and patient experience

Identify challenges, resolve issues, and escalate complex concerns to Clinical, Operations, or Technical teams

Capture structured patient feedback to support product and process improvements

Relationship Management

Build trust based, long term relationships with patients/users

Follow up post service to ensure satisfaction, retention, and continued engagement

Represent the brand with empathy, professionalism, and a service oriented mindset

Click on Apply to know more.

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