Customer Support Executive | International Chat ProcessBDart Technologies Private Limitedfull-timeRequired skillscommunication skillscomplianceCRMtechnical supportAbout the role BDart Technologies Private Limited Website: bdarttech.com Job details: Required skill set:Excellent communication skills (verbal & written English)Need to clear Versant test – C2 LevelTyping speed of at least 34 WPM with good accuracyMinimum 1 year of experience in customer support (chat-based preferred) within the telecom domain.Experience in technical support for modems, routers, or IPTV services is added advantage.Strong written communication with focus on empathy & clarityAdhere to company policies and legal requirements while handling sensitive information securely.Address and resolve complex complaints, ensuring quick turnaround while maintaining customer satisfaction.Actively work to retain customers by understanding their concerns and offering tailored solutions.Document customer interactions accurately in CRM systems and follow up on unresolved issues.Identify recurring issues, analyze feedback, and contribute to continuous process improvement initiatives.Meet performance targets related to quality, productivity, response times, and customer satisfaction.Maintain compliance with telecom regulations and company service guidelines during every interaction Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.