Beyond Appliances
Website:
beyondappliances.in
Job details:
Job Summary:
We are looking for a dedicated and customer-focused Call Center Executive to join our team. The ideal candidate will be responsible for handling inbound and/or outbound calls, responding to customer inquiries, providing product or service information, and ensuring customer satisfaction through professional communication and issue resolution.
Key Responsibilities:
• Handle inbound and/or outbound customer calls in a courteous, efficient, and professional manner.
• Provide accurate and timely information regarding products and services.
• Resolve customer queries and complaints effectively; escalate complex issues when necessary.
• Maintain detailed records of customer interactions and transactions using internal systems
. • Follow communication scripts and adhere to company procedures and policies.
• Meet performance metrics including call handling time, resolution rate, and customer satisfaction scores. • Collaborate with internal teams to ensure the best possible service experience.
• Stay updated on product knowledge, process changes, and service updates
Required Skills & Qualifications:
• High school diploma or equivalent (Bachelor’s degree is a plus).
• Previous experience in a call center or customer support role preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and patient in stressful situations.
• Good listening skills and attention to detail.
• Basic computer skills and familiarity with CRM or ticketing tools.
• Ability to multitask, prioritize, and manage time efficiently.
• Flexibility to work in rotational shifts, weekends, and public holidays.
Preferred Skills:
• Fluency in Hindi and English is mandatory.
• Knowledge of any regional languages (e.g., Tamil, Telugu, Kannada, Malayalam, etc.) is a strong advantage.
• Experience with upselling or sales support is a plus.
• Familiarity with call center software and customer service tools.
What We Offer:
• Competitive salary with performance-based incentives.
• Comprehensive onboarding and training programs.
• Opportunities for career growth and advancement.
• Friendly and supportive team environment.
• Health and wellness benefits.
Click on Apply to know more.