Website:
yourhrmexpert.com
Job details:
Job Title: Customer Support Executive
Location: [Add Location]
Experience: 6 months – 1 year
Salary: ₹23,000 – ₹36,000 per month
Working Days: 5 days (Rotational Week Off)
Shift Timing: 10:30 AM – 4:00 PM
---
Job Summary:
We are looking for a proactive and customer-focused Customer Support Executive to handle customer queries via chat and voice processes. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to ensure a seamless customer experience.
---
Key Responsibilities:
Handle customer queries through chat and voice support in a timely and professional manner
Resolve customer issues, complaints, and inquiries effectively
Provide accurate information about products/services
Maintain high levels of customer satisfaction and engagement
Escalate complex issues to the concerned team when required
Maintain records of customer interactions and transactions
Follow communication scripts, guidelines, and company policies
Meet defined KPIs such as response time, resolution time, and customer satisfaction scores
---
Required Skills & Qualifications:
Minimum 6 months to 1 year of experience in chat or voice process
Good verbal and written communication skills
Basic computer knowledge (MS Office, CRM tools)
Strong problem-solving and multitasking abilities
Ability to handle pressure and manage multiple customer interactions
Customer-centric attitude with a positive approach
---
Preferred Qualifications:
Experience in BPO / Customer Service / Call Center environment
Familiarity with CRM tools or ticketing systems
---
What We Offer:
Competitive salary package
5-day working with rotational week offs
Supportive and growth-oriented work environment
Learning and development opportunities
---
If you want, I can also tailor this JD for a specific industry (e.g., e-commerce, fintech, edtech) or add company branding and perks.
Handle customer queries through chat and voice support in a timely and professional manner
Resolve customer issues, complaints, and inquiries effectively
Provide accurate information about products/services
Maintain high levels of customer satisfaction and engagement
Escalate complex issues to the concerned team when required
Maintain records of customer interactions and transactions
Follow communication scripts, guidelines, and company policies
Meet defined KPIs such as response time, resolution time, and customer satisfaction scores
---
Required Skills & Qualifications:
Minimum 6 months to 1 year of experience in chat or voice process
Good verbal and written communication skills
Basic computer knowledge (MS Office, CRM tools)
Strong problem-solving and multitasking abilities
Ability to handle pressure and manage multiple customer interactions
Customer-centric attitude with a positive approach
---
Preferred Qualifications:
Experience in BPO / Customer Service / Call Center environment
Familiarity with CRM tools or ticketing systems
---
What We Offer:
Competitive salary package
5-day working with rotational week offs
Supportive and growth-oriented work environment
Learning and development opportunities
---
If you want, I can also tailor this JD for a specific industry (e.g., e-commerce, fintech, edtech) or add company branding and perks.
Click on Apply to know more.