CeeQ
Website:
ceeq.in
Job details:
Looking for a Customer Support/Service rep for a Tech brand!
Job Responsibilities:
o Manage outbound and inbound calls in line with defined processes and workflows
o Engage with customers in a clear, professional manner to provide information, address queries,
and ensure timely follow-ups
o Address customer concerns with empathy and professionalism, escalating issues when necessary
o Adhere to approved call scripts, compliance requirements, and quality benchmarks
o Collaborate with internal teams to enable prompt and effective issue resolution
Job Qualifications
o Any Fresh Graduate, internship experience is a plus
o Strong verbal communication and active listening abilities
o Confident, calm, and professional call-handling skills
o Effective, persuasive and negotiation capabilities
o Multilingual proficiency preferred, including English, Hindi and Marathi/Tamil/Malayalam, is a plus
o Clear pronunciation with a neutral or adaptable accent
Click on Apply to know more.