Website:
fitspire.online
Job details:
Company Description
Fitspire is committed to promoting health, fitness, and overall well-being through its wide-ranging, globally competitive, and authentic products tailored for all age groups. As India’s leading health and wellness brand, Fitspire seeks to deliver innovative, 100% vegan, vegetarian, chemical-free, and steroid-free formulas to support a stronger and healthier lifestyle. With a focus on safety, performance, and sustainability, Fitspire is setting the benchmark for quality in the health and wellness industry. Join our mission to create a healthier and more agile world.
Role Description
The Customer Support Executive - D2C (FMCG) will handle day-to-day customer interactions to ensure exceptional customer satisfaction. Responsibilities include addressing customer queries, providing online and technical support, resolving complaints, and ensuring all communication channels maintain a high standard of service. This is a full-time, on-site role located in New Delhi, offering the opportunity to work closely with the Fitspire team to drive a superior customer experience in the health and wellness domain.
Qualifications
- Strong skills in Customer Support, Customer Satisfaction, and Customer Service
- Proficiency in Online Support and Technical Support
- Excellent verbal and written communication skills
- Problem-solving abilities and a customer-first mindset
- Ability to work in a fast-paced environment and manage multiple tasks efficiently
- Prior experience in the FMCG or health and wellness industry is a plus
- Bachelor’s degree in Business, Communication, or a related field is preferred
- Proficiency in common customer service software and tools
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