Customer support Executive
zippee
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- client satisfaction
- communication skills
- e-commerce
- Oracle
- SaaS
About the role
zippee
Website:
zippee.delivery
Job details:
About Zippee
- Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
- Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
- Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
- Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).
Job Description
- Track and manage delivery SLAs, order fulfillment, issue resolution, client satisfaction, and account growth metrics to ensure service excellence
- Monitor day-to-day operations through performance dashboards and proactively coordinate with Operations, Technology, Warehouse, and City Teams to resolve delivery issues in real time
- Build strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion
- Identify process gaps and operational bottlenecks, recommend continuous improvement initiatives, and collaborate closely with warehouse and last-mile delivery teams for smooth execution
- Prepare and present weekly and monthly MIS reports, highlighting account performance, SLA adherence, customer experience metrics, and improvement opportunities
Qualifications
- 0-2 years of experience in customer support or a related client-facing role preferred
- Strong problem-solving ability and clear communication skills.
- Comfortable working in a fast-paced, startup environment.
- Delhi/Gurgaon candidates preferred
- 0-2 years of experience in technical or operations support (e-commerce, logistics, or SaaS preferred).
- Hands-on experience with WMS platforms like EasyEcom, Unicommerce, Vinculum, or similar.
What You'll Get
- Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
- Steep learning and growth curve.
- Annual company retreat.
Click on Apply to know more.
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