Wizie
Website:
wizie.com
Job details:
JOB DETAILS:
Position: Customer Support Executive
Working days: 5 days working (work from office only)
Office Timings : rotational shift timings and week off
Location : Gurugram sector 16
Key Responsibilities:
-: Handle customer queries via Zendesk Chat, Support tickets, email, and phone calls in a timely and professional manner
-: Willingness to work in rotational shifts, including weekends or holidays if required
-:Provide phone support to assist customers with inquiries, troubleshooting, and account-related issues
-:Maintain detailed and accurate ticket logs, call notes, and follow-up records in Zendesk
-:Use macros, triggers, and workflows within Zendesk to streamline support responses and ensure consistency
-: Collaborate with internal teams to ensure customer feedback and pain points are communicated clearly
-: Meet defined targets for response time, resolution time, CSAT (Customer Satisfaction Score), and call handling metrics
-: Deliver exceptional customer service and maintain a positive, empathetic tone across all communication channels
-: Required Skills & Qualifications:
-: 0–2 years of customer service experience, including chat, email, and Call (preferably using Zendesk)
-: Strong verbal and written communication skills in English (additional languages a plus)
-: Familiarity with live chat, ticketing, and call management systems
-: Basic technical troubleshooting and problem-solving skills
-: Ability to multitask and handle high chat and call volume efficiently
-: Patience, empathy, and a customer-first attitude
-: Understanding of service SLAs, escalation protocols, and call quality standards
Click on Apply to know more.