wildglow
Website:
wildglow.in
Job details:
Job Title: Client Support Executive (Immediate Joiner Only)
Location: Andheri West, Mumbai
Work Mode: Work From Office | Full-Time
Working Days: Monday to Saturday (6 Days)
Timing: 11:00 AM – 8:00 PM
CTC: ₹3.5 – ₹4.5 LPA
Experience Required: Minimum 2 to maximum 4 years
About Wildglow Cosmetics Pvt. Ltd.
Wildglow Cosmetics Pvt. Ltd. is a fast-growing Korean Skincare brand established in 2020. Known for innovation, quality, and affordability, Wildglow has built a strong presence in India’s e-commerce skincare space and aims to be among the Top 3 skincare brands in India.
Website: www.wildglow.in
Job Description
We are looking for an experienced Client Support Executive who can handle end-to-end customer support operations, with strong exposure to NDR, RTO, Abandoned Calls, and Feedback Handling. The ideal candidate should be customer-focused, detail-oriented, and capable of working in a fast-paced e-commerce environment.
Key Responsibilities
- Handle Non-Delivery Reports (NDR) and coordinate with logistics for resolution
- Manage Return-to-Origin (RTO) cases and ensure successful closures
- Follow up on Abandoned Calls and ensure service recovery
- Conduct Customer Feedback Calls and document insights
- Coordinate with Logistics, Operations & Internal Teams for issue resolution
- Maintain accurate records in CRM systems
- Provide timely updates and clear communication to customers
Required Skills & Qualifications
- Minimum 2 years experience in customer support (E-commerce preferred)
- Hands-on experience with NDR, RTO, Abandoned Calls & Feedback calls
- Strong verbal & written communication skills
- Ability to resolve issues calmly and efficiently
- Familiarity with CRM tools & support systems
- Excellent multitasking and time-management skills
- Team-first mindset (attitude matters)
Preferred Candidate Profile
- Experience in handling customer service metrics
- Understanding of customer feedback and process improvement
- Ready to join immediately and work from office in Andheri West
Drop your resume on Swati.Hr@wildglow.in
Whatsapp No:- 7208916200
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