Vserve Group
Website:
vservegroup.com
Job details:
Company Description The Golden Gate is a real estate builder focused on developing residential and commercial properties with quality construction and timely delivery. The company is committed to creating value for property buyers and investors through transparent processes and professional service. Team members work closely with clients to understand their needs and provide reliable guidance throughout the property lifecycle. The Golden Gate fosters a collaborative work environment where customer experience and long-term relationships are central to success.
Role Description This is a full-time, on-site Customer Support Executive role based in Noida. The Customer Support Executive will handle customer inquiries related to property details, booking status, documentation, and post-sales service through phone, email, and in-person interactions. The role involves resolving issues promptly, maintaining accurate records of customer interactions, and coordinating with internal teams such as sales, finance, and site operations to ensure smooth communication. The executive will follow up on pending requests, share updates with customers, and support the onboarding of new clients to ensure a positive experience. The position also includes gathering feedback, identifying recurring concerns, and suggesting improvements to enhance overall customer satisfaction.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and empathy.
- Ability to maintain high Customer Satisfaction through timely issue resolution and proactive follow-up.
- Experience providing Online Support via email, chat, or ticketing systems, managing multiple queries efficiently.
- Familiarity with Technical Support concepts, such as basic troubleshooting and guiding customers through processes or documentation.
- Excellent verbal and written communication skills in English; proficiency in additional local languages is an advantage.
- Comfort using CRM tools, office productivity software, and maintaining organized records of customer interactions.
- Strong problem-solving skills, attention to detail, and ability to work collaboratively with cross-functional teams.
- Prior experience in customer support, preferably in real estate or related industries, and a graduate degree or equivalent professional experience.
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