Required skills
- communication skills
- customer service
- interpersonal skills
About the role
Vishal Consultants, Indore
Website:
vishalconsultants.com
Job details:
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide appropriate solutions within timelines.
- Maintain accurate records of customer interactions and transactions.
- Escalate unresolved issues to the concerned department when required.
- Provide product/service information to customers.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet individual and team performance targets.
- Maintain professional and positive communication with customers at all times.
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Required Skills & Qualifications
- Bachelor’s degree in any discipline (preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
Preferred Experience
- 0–2 years of experience in customer support, customer service, or call center roles.
- Freshers with strong communication skills can also apply
Click on Apply to know more.
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