Uvi Health
Website:
uvihealth.in
Job details:
Company Description
Uvi Health is a digital platform dedicated to empowering individuals on their fertility journey through personalized, science-backed lifestyle programs. Our core services include live yoga sessions for fertility and hormonal health, personalized nutrition coaching, and tailored diet plans with one-on-one support and a strong community.
Role Description
This is a full-time remote role for a Customer Support Executive. In this role, you will be the first point of contact for users, ensuring a smooth onboarding experience and providing ongoing support throughout their journey. The role involves assisting customer onboarding to guide users on how to get started with the program (app, consult booking, yoga sessions, etc.), resolving issues to ensure excellent customer satisfaction, and providing technical support as needed. Additional responsibilities include responding to online support tickets professionally and promptly, maintaining accurate customer interaction records, and collaborating with internal teams to enhance the overall user experience.
Qualifications
- Proficiency in Customer Support and ensuring high levels of Customer Satisfaction
- Experience in providing Online Support and Customer Service
- Ability to offer Technical Support and manage troubleshooting requests
- Strong communication and interpersonal skills to resolve customer queries effectively
- Capability to work independently and in a remote environment
- Prior experience in a customer-centric role is preferable, not mandatory
- Strong organizational skills with attention to detail
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