UNOapp
Website:
unoapp.com
Job details:
URGENT HIRING AT UNITASK TECHNOLOGIES (OPC) PVT LTD. FOR CUSTOMER SUPPORT EXECUTIVE. (Remote)
Are you passionate about delivering exceptional customer experiences? Do you have 1+ year of customer support experience and excellent English communication skills? If so, we'd love to hear from you!
We're looking for a Customer Support Representative to join our growing team. In this role, you'll work closely with our Customer Support Manager and cross-functional teams to provide outstanding support for our B2B and B2B2C digital marketing products.
📍 Location
Remote (Work from Home)
🕒 Work Schedule
5 days per week (40 hours)
Eastern Standard Time (EST) shifts:
Monday–Friday: 9:00 AM–5:00 PM or 1:00 PM–9:00 PM
Weekends: 9:00 AM–7:00 PM
Weekend availability is required as part of the weekly schedule.
💼 Key Responsibilities
Deliver exceptional customer support via phone and email.
Manage and resolve customer support tickets through the CRM system.
Troubleshoot hardware and software-related customer issues.
Document client requests related to digital menu boards and merchandising solutions.
Collaborate with Production Design, Development, Accounting, Warehouse & Logistics teams to resolve customer inquiries.
Handle customer complaints professionally and ensure timely resolution.
Maintain accurate records of customer interactions and follow company support processes.
Participate in daily team scrums and contribute to continuous improvement.
✅ Requirements
Minimum 1 year of experience in a client-facing Customer Support/Customer Service role with an English-speaking company.
Excellent written and verbal English communication skills.
Strong problem-solving skills with a proactive, customer-first approach.
Ability to work independently in a remote environment.
Reliable internet connection and a smartphone for daily communication.
Availability to work the required EST schedule, including weekends.
⭐ Preferred (Not Mandatory)
Experience with Google Workspace, Salesforce, TeamViewer, Scalefusion, or Trello.
Knowledge of Microsoft Windows, Android, and Linux operating systems.
Familiarity with audio/video connectivity (HDMI, USB, DVI, etc.).
Basic understanding of Bluetooth, Cellular (SIM), and Wi-Fi technologies.
🎁 What We Offer
100% Remote work environment.
Comprehensive training and onboarding.
Company-provided computer and phone line.
Collaborative and supportive team culture.
Opportunity to grow with an expanding organization.
📩 How to Apply
Please send your updated CV through any of the following:
📧 Email: mihir@gocxm.com
💬 WhatsApp: +91 97268 16303
🔗 Or apply directly via LinkedIn.
We look forward to connecting with talented customer support professionals!
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