Website:
tp.com
Job details:
Company Description TP Group (formerly Teleperformance) is a global leader in digital business services with nearly 47 years of industry experience. The company has evolved to stay at the forefront of the AI era, combining human empathy with intelligent, technology-driven solutions. TP focuses on delivering modern, customer-centric experiences across multiple channels and industries. Team members join a future-focused organization that values adaptability, innovation, and strong relationships with clients and customers. Working at TP means contributing to a forward-looking company that is committed to continuous improvement and growth.
Role Description This is a full-time, on-site Customer Support Executive role based in Kolkata. In this position, you will handle incoming customer inquiries via phone, chat, and email, providing accurate information, resolving issues, and ensuring a positive experience. You will troubleshoot basic technical problems, guide customers through solutions, and escalate complex cases to the appropriate teams when needed. Daily responsibilities include documenting interactions in the system, following standard operating procedures, and meeting defined service-level and quality metrics. You will collaborate with team members and supervisors, participate in training sessions, and provide feedback to help improve processes and customer satisfaction.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on empathy, patience, and clear communication.
- Ability to drive Customer Satisfaction by actively listening, understanding needs, and providing effective resolutions.
- Experience with Online Support channels such as chat, email, or social media-based customer interactions.
- Basic to intermediate Technical Support capabilities, including troubleshooting common product or service issues and following technical scripts.
- Excellent spoken and written English; additional regional language skills are an advantage.
- Comfort working in a fast-paced, target-driven environment with rotating shifts if required.
- Strong problem-solving skills, attention to detail, and the ability to learn new tools and processes quickly.
- Bachelor’s degree or prior BPO/customer support experience is a plus
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