Website:
tp.com
Job details:
Company Description
We are TP, a global leader in digital business services with a legacy spanning over 47 years. Formerly known as Teleperformance, our rebranding reflects our commitment to adapt and lead in the AI-driven world. Our focus has always been on staying innovative, modern, and empathetic. With these principles, we continue to deliver intelligent and future-ready solutions to meet the evolving needs of businesses and customers worldwide.
Role Description
This is a full-time, on-site Customer Support Executive role based in Koppal. The Customer Support Executive will handle customer inquiries via phone, email, or chat, resolve complaints, troubleshoot issues, and provide exceptional service. The role will also involve maintaining accurate records of interactions, escalating unresolved issues where necessary, and contributing to the overall quality and efficiency of customer support services.
Qualifications
- Customer service skills, including empathy, patience, and strong interpersonal communication
- Proficiency in handling inquiries through phone, email, or chat
- Ability to efficiently troubleshoot and resolve issues or escalate when necessary
- Strong organizational and record-keeping skills
- Fluency in [specific languages or regional dialects for the location, if applicable]
- Basic computer literacy and familiarity with customer relationship management (CRM) tools
- Proactive attitude with a commitment to providing excellent customer experiences
- Prior experience in customer support or a related field is a plus
- High school diploma or equivalent; additional certifications in customer service is a plus
Click on Apply to know more.