Website:
tp.com
Job details:
Company Description
We are TP Group, formerly known as Teleperformance, a global leader in digital business services with nearly 47 years of experience. As a modernized and empathetic organization, we embrace change in the AI era to remain at the forefront of our industry. TP is dedicated to providing intelligent, future-proof solutions while staying customer-focused. Join us in an innovative and dynamic environment where we prioritize excellence and adaptability.
Role Description
This is a full-time on-site role located in Kolkata for a Customer Support Executive. In this role, you will handle customer inquiries, resolve issues, and support customers through various online and telecommunication channels. Key responsibilities include ensuring high levels of customer satisfaction, providing technical guidance, and maintaining a professional and empathetic approach while interacting with customers.
Qualifications
- Strong skills in Customer Support and Customer Service are essential for delivering quality interactions.
- Experience in ensuring Customer Satisfaction and handling Online Support requests effectively is required.
- Excellent communication skills and the ability to handle diverse customer needs professionally.
- Familiarity with CRM tools and prior experience in a customer-facing role would be an advantage.
- High school diploma or equivalent; a bachelor’s degree is preferred.
- Problem-solving abilities, attention to detail, and a customer-first mindset are desirable traits.
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