Website:
techmarkage.in
Job details:
Company Description TechMarkage is an IT-based digital marketing company that helps brands of all sizes grow and succeed online through customized digital solutions. The company provides a full suite of services, including SEO, website design and development, paid advertising, social media management, AI-powered promotional video creation, and content marketing. By combining innovative technology with data-driven marketing strategies, TechMarkage focuses on improving visibility, engagement, and return on investment for clients. With a client-centric, performance-driven approach and advanced use of AI, the company supports businesses in managing complex campaigns and achieving sustainable digital growth. TechMarkage is based in India and serves clients globally across diverse industries.
Role Description This is a full-time, on-site Customer Support Executive role based in Muzaffarpur. The Customer Support Executive will handle customer inquiries across channels (phone, email, chat, and online platforms), provide timely and accurate responses, and ensure high levels of customer satisfaction. Responsibilities include resolving basic technical and service-related issues, escalating complex cases to the appropriate teams, and documenting interactions in support systems. The role also involves guiding customers on TechMarkage’s digital services, tracking and following up on open cases, and sharing feedback with internal teams to improve processes and offerings. The ideal candidate will collaborate closely with operations, technical, and marketing teams to ensure a smooth and positive customer experience.
Qualifications
- Strong Customer Support and Customer Service skills, with a focus on clear communication and problem resolution.
- Experience in maintaining high levels of Customer Satisfaction and handling feedback professionally.
- Ability to manage Online Support channels, including email, chat, and social media inquiries.
- Basic Technical Support capabilities to troubleshoot common issues and coordinate with technical teams when needed.
- Good written and verbal communication skills in English; additional local language skills are an advantage.
- Comfort using CRM or ticketing tools and willingness to learn new software quickly.
- Ability to work on-site in Muzaffarpur, manage time effectively, and handle multiple customer queries concurrently.
- Prior experience in a customer-facing role, preferably in IT or digital marketing, and a minimum of a high school diploma or equivalent; a bachelor’s degree is a plus.
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