Customer Support Executive

TAKSH GROUP

Website: takshgroups.com
Job details:

🌟 Job Opportunity – Customer Support Executive 🌟

📍 Location: Gurgaon

💼 Employment Type: Full-Time

₹15,000 – ₹25,000 per month

🏢 About Us

ScrapUncle is a fast-growing scrap management & recycling company focused on making waste disposal easy, reliable, and eco-friendly. We connect customers with doorstep scrap pickup services while promoting sustainability. ♻️

🎯 Role Overview

We are looking for a customer-focused and energetic individual who can handle customer queries, coordinate with operations, and ensure a smooth service experience.

🔑 Key Responsibilities

• Handle customer queries via calls, emails, chat & social media

• Assist in scrap pickup scheduling & service details

• Resolve complaints with a professional and empathetic approach

• Maintain records in CRM systems

• Coordinate with operations team for smooth service delivery

• Educate customers on scrap pricing & recycling process

• Follow up for feedback & satisfaction

• Identify issues & suggest process improvements

🎓 Eligibility

• Graduate (Any stream)

• Good communication skills (Hindi & English)

• Basic computer knowledge (MS Office, CRM tools)

• Problem-solving & multitasking ability

• Customer-first attitude

⭐ Preferred

• Experience in Customer Support / BPO

• Knowledge of recycling / waste management industry

• Familiarity with ticketing tools

💰 Salary & Benefits

• Growth opportunities 📈

• Learning in sustainability sector ♻️

• Skill development & mentorship

• 📩 Interested candidates can apply now or share their resume!- rakhi.kumari@takshgroups.com

Click on Apply to know more.