SWIL - SwilERP for Retail & Distribution
Website:
swindia.com
Job details:
Key Responsibilities:
Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance.
Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department.
Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information.
Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.
Requirements
B.Com
Location: Jaipur
Immediate Joiner
Benefits
Work Life Balance maintained
Good Place to Work
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