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Job details:
About the Company:
Uniq You is an AI-powered fashion platform bringing you real-time fashion. Discover a constant stream of fresh styles designed for your vibe - making fashion more relevant, expressive, and always in sync with what you want to wear.
About the Role:
We are looking for a Customer Support Executive to manage customer conversations across chat and calls. This is a frontline role focused on solving customer issues quickly, maintaining a smooth support experience, and ensuring customers feel heard and assisted throughout their journey.
The right person is patient, well-spoken, organised, and comfortable handling multiple customer interactions daily.
Key Responsibilities
1. Customer Support Operations
- Handle customer queries through chat and phone calls
- Resolve customer concerns related to orders, delivery, returns, exchanges, sizing,payments, etc.
- Close support tickets efficiently while maintaining good customer experience
- Provide timely updates to customers regarding their orders and requests.
2. CRM & Ticket Management
- Manage and update customer tickets through Zoho CRM
- Track open issues and follow up until resolution
- Maintain proper records of customer conversations and resolutions
- Coordinate internally with operations and logistics teams for issue resolution
3. Communication & Escalation
- Communicate clearly and professionally with customers
- Identify recurring customer issues and escalate them internally
- Maintain calm and problem-solving attitude during difficult conversations
4. Process & Support Coordination
- Support smooth day-to-day customer support operations
- Help improve response quality and turnaround time
- Work closely with the operations team to ensure customer satisfaction
What We’re Looking For
- 1–2 years of experience in customer support, operations, or client handling roles
- Good spoken and written English communication skills(mandatory)
- Comfortable handling customer calls and chats daily
- Basic computer and Excel knowledge
- Fast learner with a problem-solving mindset
- Experience with Zoho CRM is a plus (not mandatory)
Click on Apply to know more.