Skinbae India
Website:
skinbae.in
Job details:
Customer Support Executiveđź“Ť Hyderabad | Full-time
A note from the foundersCustomer support is often seen as just responding to queries. But for us, it’s much more than that.
Every interaction a customer has with us shapes how they see the brand. A delayed response, a careless reply, or a missed follow-up can break trust. A thoughtful response can build it.
At SkinBae, we take this seriously.
This role is for someone who understands that support is not just about answering questions, but about solving problems and making sure customers feel heard. If you like helping people, staying organised, and handling situations calmly, you’ll enjoy this role.
About SkinBaeSkinBae is building a curated Korean skincare platform in India. We work closely with global brands and focus on thoughtful storytelling, strong visuals, and education-led marketing.
We are growing fast, and the way we handle customer experience will play a big role in how the brand is trusted.
Role overviewThis role is about managing customer communication end to end. You will handle queries, resolve issues, and ensure customers have a smooth experience after placing an order.
You will work closely with operations, warehouse, and internal teams to make sure problems are solved accurately and on time.
What you will own- Handling customer queries across email, WhatsApp, Instagram DMs, and chat
- Responding in a clear, polite, and brand-aligned tone
- Tracking orders, deliveries, delays, cancellations, and returns
- Coordinating with logistics and warehouse teams for issue resolution
- Managing refunds, replacements, and return cases as per process
- Maintaining trackers for queries, complaints, and resolutions
- Identifying recurring issues and flagging them internally
- Ensuring customers feel heard and supported in every interaction
What we are looking for- 1 to 3 years of experience in customer support or D2C brands
- Strong written communication skills in English
- Comfort with WhatsApp, email tools, and basic tracking sheets
- Ability to stay calm and solution-focused under pressure
- Strong attention to detail and follow-up
- Basic understanding of e-commerce workflows like orders, refunds, and deliveries
Benefits- 5-day work week
- Work from office in Hyderabad
- Direct exposure to founders and core team
- Learning support through courses and resources
- High ownership, collaborative work environment
- Competitive salary
- Quarterly team outings
GrowthYou will learn how customer experience works in a growing D2C brand and how different teams come together to solve problems.
As you grow, you will take on more responsibility across customer experience processes and operations.
Hiring processWe keep the process simple and fast. Most candidates go through it in 1 to 2 weeks
1. Initial conversation
2. Short practical task
3. Final discussion with founders
Final noteIf you are someone who is patient, detail-oriented, and takes responsibility for solving problems, we would love to hear from you.
Office Address: 8-2-277/24, Plot No. 24, Road No. 3, Banjara Hills, Hyderabad, Telangana - 500034, India
Click on Apply to know more.