Shine.com
Website:
shine.com
Job details:
Hi,
Greetings from Avani Consulting!!!
We are Currently hiring for a Reputed IT Company.
Designation- Tele sales Executive, Customer support Executive
Education - Gradution from any Field
Location - Gurgaon
If interested share your updated Resume at priya.m@avaniconsulting.com or whatsapp at 6388793007
References are highly appreciated and given Preference.
Job Description _
Role Overview
We are looking for enthusiastic and customer-focused individuals for the role of Customer Service Upsell Agent. The candidate will be responsible for handling customer interactions, resolving queries, and identifying opportunities to upsell additional features, services, or product upgrades through effective communication and consultative selling.
Key Responsibilities
Customer Service Role
- Handle inbound outbound customer calls professionally
- Resolve customer queries related to product, services, and application usage
- Ensure high levels of customer satisfaction and quick resolution
- Maintain proper follow-ups and documentation in CRM/tools
- Build strong relationships with existing clients
Upsell Role
- Identify upselling opportunities from existing customer base
- Convince clients to book demos for additional modules/features
- Explain product benefits clearly to convert interest into demo bookings
- Coordinate with Sales/Demo team for successful conversion
- Achieve monthly upsell/demo targets
Required Skills Competencies
- Good communication skills in Hindi English (Regional language is a plus)
- Strong convincing and negotiation skills (especially over calls)
- Customer-centric approach with problem-solving mindset
- Basic understanding of AI tools (e.g., ChatGPT, CRM automation tools, etc.)
- Ability to handle objections and convert leads into opportunities
- Well-presented, confident, and proactive communicator
Eligibility Criteria
- Graduate in any discipline (preferred B. Tech(Computer Science)).
- 01 year experience in Customer Support / Telecalling / Sales / BPO / SaaS
- Freshers with good communication skills are welcome
Preferred Candidate Profile
- Experience in IT / SaaS / ERP / Logistics industry is a plus
- Comfortable working in a fast-paced environment
- Target-driven mindset for upselling role
- Basic computer knowledge (MS Excel, CRM tools, calling tools)
What We Offer
- Opportunity to work in a growing SaaS/IT company
- Learning exposure in AI tools modern customer engagement platforms
- Career growth in Customer Success / Sales
Note- Candidates already Residing in Gurgaon or Ready to relocate to Gurgaon will be highly appreciated.
This job is provided by Shine.com
Click on Apply to know more.