Website:
safardaddy.com
Job details:
Company Description SafarDaddy is a growing travel services company focused on delivering reliable, user-friendly solutions for individuals and organizations planning trips. The company emphasizes responsive support and clear communication to help customers navigate bookings, itineraries, and travel-related queries. Team members work in a fast-paced environment where attention to detail and a service-first mindset are highly valued. SafarDaddy encourages collaborative problem-solving and continuous improvement in customer experience.
Role Description The Customer Support Executive is a full-time, on-site role based in the Pune Division. In this position, the individual will handle customer inquiries across phone, email, and online channels, providing accurate information about bookings, products, and services. Daily tasks include resolving customer issues, documenting interactions in support systems, following up on pending requests, and coordinating with internal teams for timely solutions. The role also involves monitoring service quality, gathering customer feedback, and contributing to process improvements that enhance overall customer satisfaction. The executive is expected to maintain professional communication, manage multiple cases efficiently, and support a positive, inclusive workplace.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service capabilities.
- Experience in maintaining Customer Satisfaction and managing feedback to improve service quality.
- Ability to provide Online Support through chat, email, and web-based platforms.
- Basic Technical Support skills to troubleshoot common user issues and escalate complex cases appropriately.
- Clear and professional verbal and written communication skills in English; additional local languages are an advantage.
- Comfort with using CRM tools, ticketing systems, and standard office software.
- Strong problem-solving, time management, and organizational skills, with the ability to work in a fast-paced environment.
- Prior experience in customer support, preferably in travel, hospitality, or related service industries, is beneficial.
- Minimum of a high school diploma; a bachelor’s degree in any discipline is preferred.
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