Website:
safacom.com
Job details:
Company Description Safacom Systems and Technologies is a long-standing business software solutions provider focused on streamlining operations for organizations across retail, wholesale, medical, pharmaceutical, manufacturing, and MSME sectors. For over two decades, the company has delivered reliable billing, inventory, accounting, GST, and business automation platforms that support compliance and growth. Its flagship products help businesses automate key functions such as invoicing, inventory management, barcode generation, customer engagement, and real-time reporting. Safacom’s solutions integrate with WhatsApp, SMS, email, mobile applications, and cloud-based reporting, enabling owners to monitor and manage their operations from anywhere. The company’s mission is to simplify business processes through secure, scalable, and user-friendly software that enhances efficiency and business performance.
Role Description The Customer Support Executive role is a full-time, on-site position based in Chhatrapati Sambhajinagar. The individual in this role will handle customer inquiries, provide product information, and resolve issues related to Safacom’s software solutions via phone, email, chat, and other channels. Day-to-day tasks include logging and tracking support requests, troubleshooting technical and usage problems, escalating complex cases to appropriate teams, and ensuring timely, accurate responses. The role also involves guiding customers through product features, assisting with basic configuration or setup, and documenting common issues and solutions to improve support processes. The Customer Support Executive will collaborate with internal teams to relay customer feedback and contribute to service quality and customer satisfaction.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills, with a focus on clear communication and empathy.
- Candidates should possess skills in Customer Satisfaction, including the ability to manage expectations and follow up on resolutions.
- Candidates should possess Online Support capabilities, handling queries via digital channels such as email, chat, and messaging platforms.
- Candidates should possess Technical Support skills to troubleshoot basic software, configuration, and usage issues.
- Relevant qualifications include strong verbal and written communication in English and local languages, problem-solving abilities, and attention to detail.
- Ability to work on-site in Chhatrapati Sambhajinagar, manage multiple tickets, and use CRM or helpdesk tools efficiently.
- Prior experience in software support, SaaS products, or business applications is an advantage.
- A diploma or bachelor’s degree in any discipline, preferably in IT, computer science, or business-related fields, is beneficial.
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