Raksha Elite Solutions
Website:
rakshaelitesolutions.com
Job details:
URGENT POSITION TO BE FILLED – Panjim, GOA
Its a CHAT support role.
Salary: Up to 3 LPA [MAX]
Experience: Freshers to 1+ years [Do not submit mid to senior level profiles]
NOTE: This is an entry level role and looking for locals to GOA (high preferred)
Must Have:
- Mandatory typing speed: 30 WPM with 100% accuracy
- Strong written English communication is essential
- Freshers acceptable; BPO/Customer service preferred
- Shift flexibility required (10:30 AM to 3:00 AM window) and rotational
- Shift allowance + transport/drop facility provided
- Must be comfortable with chat-based support (no voice emphasis)
- Travel domain exposure (airline/hotel booking systems) is a plus
Required Skills:
- Bachelor of Degree B.Com, BBA, B.A, BTTM or Any Non-professional Degree
- No compromise -- Excellent Written English Communication (mandatory for chat handling)
- Live Chat / Chat-Based Customer Support (Core skill)
- Customer Issue Resolution & Complaint Handling
- Booking Management / Booking Amendments (travel domain exposure preferred)
- MS Office Proficiency (Excel, Word, Email drafting, reporting)
- MS Teams / Internal Communication Tools Usage
- Time Management & Ability to Handle Shift-Based Work
- Attention to Detail & High Accuracy in Data Entry
- Analytical Thinking for Query Resolution & Escalation Handling
Description:
We are hiring Chat Support Operations Executives with 0 to 1+ years of experience for a travel technology company in Goa. The role involves handling customer queries through live chat, resolving booking-related issues, and updating/amending travel reservations accurately. Candidates must have strong written English, fast and accurate typing (30 WPM minimum), and good MS Office/basic computer skills. Freshers are welcome, but BPO or travel/hotel/airline reservation experience is preferred. The job is work-from-office with rotational shifts (including late-night shifts up to 3 AM) and requires strong attention to detail and customer handling ability.
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