Policybazaar.com
Website:
policybazaar.com
Job details:
Customer Support Executive
Office Location: Gurugram, Haryana ( On-site working)
Contact Person: HR Nilaya, or share your resume with 8826601004 & nilayanandini@policybazaar.com.
Interview Mode - Face to Face only (No Virtual rounds)
Working days- 6 days working with a roster off
Languages Preferred - English
Salary- 2.5 - 4 LPA
Job description
PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concern.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
Required Skills:
- Excellent communication skills (verbal and written).
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call centre or customer support role is a plus.
- Freshers and experienced both can apply.
- Minimum education: Graduate.
- Salary package 2.5 LPA to 4LPA.
What do we offer?
- Amazing work culture.
- Complete the Day shift.
- 6 Day working1 Roster off
- Unlimited Incentives
- Good opportunity for career progression.
- GMC- Group medical coverage
- Gratuity is paid as per applicable law, which is over.
ISMS Responsibilities:-
Be aware and comply with the ISMS Policy, procedures, and objectives;-
Actively participate in ISMS exercises;-
Request access to information from their Team Leaders/ Executives;-
Report known and suspected security incidents to the IT Helpdesk.-
Protect the secrecy of passwords;
and-Protect information assets used by them against compromise of the confidentiality, integrity, or availability.
**Interested candidates can share their resume with nilayanandini@policybazaar.com or WhatsApp to 8826601004.**
Click on Apply to know more.