OYELA
Website:
oyela.in
Job details:
Job Title: Customer Support Executive
Work Type: Remote (Work-from-Home)
Overview:
We are seeking a proactive and customer-centric Customer Support Executive to join our team. This remote position offers the flexibility to work from home, competitive pay, and performance-based bonuses. The ideal candidate is fluent in both Hindi and English, passionate about helping customers, and skilled in handling interactions via phone and chat platforms.
Key Responsibilities:
- Handle inquiries, provide solutions, and assist with product or service-related questions to Customers in chat process
- Conduct outbound calls to enhance customer satisfaction and support business needs before or after purchases.
- Manage customer interactions efficiently and professionally via chat and phone, ensuring prompt resolutions..
- Support additional customer experience tasks as required to meet business objectives.
Requirements:
- Minimum of 1 year of experience in a customer support role in chat role majorly
- Proficiency in Hindi and English, with excellent verbal and written communication skills.
Skills and Traits:
- Strong writing, speaking and interpersonal skills to effectively connect with and assist customers.
- Enjoys engaging with people and solving customer problems.
- Ability to multitask and manage time efficiently across chat and phone interactions.
- Empathetic nature, ensuring a positive experience for all customers.
Benefits:
- Competitive salary package with performance-based incentives.
- Flexible work-from-home option.
- Opportunity to grow in a dynamic and fast-paced startup environment.
Join Us:
If you’re passionate about delivering exceptional customer service and excel in both chat and call communication, we want to hear from you!
Click on Apply to know more.