OptiValue Tek
Website:
optivaluetek.com
Job details:
Company Description OptiValue Tek is a technology solutions provider specializing in application and process integration, API management, data engineering, data science and MLOps, DevOps and SRE, cloud solutions, and web/mobile application development. The company focuses on building scalable, high-performance systems that help clients modernize and optimize their IT environments. OptiValue Tek also develops in-house tools and accelerators for test automation, API management, and machine learning use cases to improve delivery speed and quality. Team members collaborate on innovative projects across diverse industries, working with modern technologies and best practices.
Role Description The Customer Support Executive is a full-time, on-site role based in the Kolkata metropolitan area. This role is responsible for handling customer inquiries via phone, email, and online channels, resolving issues efficiently, and ensuring a professional, positive experience. Day-to-day tasks include diagnosing basic technical and product-related problems, providing timely solutions, and escalating complex cases to the appropriate internal teams. The role also involves tracking support tickets, documenting interactions, updating knowledge bases, and following up to ensure customer satisfaction. The Customer Support Executive collaborates with operations, product, and technical teams to relay feedback, identify recurring issues, and contribute to continuous service improvement.
Qualifications
- Strong skills in Customer Support and Customer Service, with the ability to manage inquiries and resolve issues professionally.
- Experience focusing on Customer Satisfaction, including follow-ups, feedback collection, and relationship management.
- Proficiency in Online Support, such as handling emails, chat, and web-based ticketing systems.
- Exposure to Technical Support, with the ability to understand basic technical concepts and coordinate with engineering teams when needed.
- Clear and confident communication skills in English; additional regional language skills are an advantage.
- Ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail.
- Comfort with using CRM or support tools and basic office productivity software.
- Prior experience in IT or technology product support and a diploma or degree in any discipline is preferred but not mandatory.
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