OneClick IT Consultancy P Limited
Website:
oneclickitsolution.com
Job details:
Company Description OneClick IT Consultancy Pvt Ltd is a technology solution development company and active member of GESIA, serving diverse industries with mobile app and website development expertise. The company focuses on transforming client ideas into successful digital products and helping brands compete effectively in today’s market. Its core capabilities include data engineering, travel technology solutions, custom software, native and cross-platform apps, website and CMS development, and sensor-based and enterprise applications. OneClick emphasizes innovation, high-quality service, and long-term client relationships as key drivers of organizational growth. Team members join a growing environment where customer-centric solutions and continuous improvement are highly valued.
Role Description This is a full-time, on-site Customer Support Executive role based in Ahmedabad. The role involves handling customer inquiries via phone, email, chat, and other online channels, providing timely and accurate information about products and services. The Customer Support Executive will troubleshoot basic technical issues, guide customers through solutions, and escalate complex problems to the appropriate teams. Daily responsibilities include maintaining detailed records of interactions, monitoring open tickets, and following up to ensure resolution and customer satisfaction. The role also involves collaborating with internal teams to report recurring issues, suggesting improvements to support processes, and contributing to a positive, professional customer experience.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills, with a customer-centric and solutions-oriented mindset.
- Candidates should possess abilities in maintaining high Customer Satisfaction and managing Online Support interactions across multiple channels.
- Candidates should possess Technical Support skills for troubleshooting product or service-related issues and coordinating with technical teams when needed.
- Strong verbal and written communication skills, active listening, and clear documentation abilities.
- Ability to work in a fast-paced environment, prioritize tasks, and manage time effectively.
- Basic understanding of IT or software products; prior experience in a technology or SaaS environment is an advantage.
- Proficiency with CRM or ticketing tools and common office software (e.g., email, spreadsheets, collaboration tools).
- Minimum of a diploma or bachelor’s degree in any discipline; relevant customer support experience is preferred.
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