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Company Description NoBroker HR is part of NoBroker.com, India’s first and only PropTech unicorn that offers a brokerage-free property search platform connecting owners with tenants and buyers directly. Founded in 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker now serves over 3 million customers monthly across major cities including Mumbai, Bengaluru, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading global investors and supported by a team of 5,000+ professionals, the company focuses on removing information asymmetry in real estate through advanced technology. NoBroker’s services span verified properties, home services, packers and movers, home loans, online rental agreements, and society management software, creating an integrated ecosystem for all real estate needs.
Role Description The Customer Support Executive role is a full-time, on-site position based in the Greater Bengaluru Area. This role involves responding to customer queries via phone, email, chat, and other online channels, ensuring timely and accurate resolution of issues related to NoBroker’s products and services. The Customer Support Executive will handle inbound and outbound interactions, provide clear information on listings and services, and guide customers through the platform’s features and processes. The role includes documenting customer interactions, escalating technical or complex issues to relevant teams, and following up to ensure closure and customer satisfaction. The person in this position will collaborate with internal stakeholders to improve support processes, maintain service quality standards, and contribute feedback to enhance the overall customer experience.
Qualifications
- Ability to deliver effective Customer Support and maintain high Customer Satisfaction in a fast-paced environment.
- Experience in Online Support and Customer Service across multiple channels (phone, email, chat).
- Exposure to Technical Support, including understanding basic product and platform functionalities to troubleshoot customer issues.
- Strong communication skills, both verbal and written, with fluency in English; proficiency in regional languages is an advantage.
- Empathy, patience, and problem-solving skills, with a customer-first mindset and attention to detail.
- Comfort with using CRM tools, ticketing systems, and standard office software; ability to learn new platforms quickly.
- Prior experience in customer-facing roles in tech, PropTech, ecommerce, or services sectors is preferred.
- Bachelor’s degree or equivalent experience in any discipline; flexible to work in shifts, including weekends, as per business needs.
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