- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- CRM
- customer needs
- customer relationship management
- product features
- Service Level Agreements
- microsoft excel
About the role
Nirvasa D2C Health & Wellness Platform
Website:
nirvasa.com
Job details:
Core Responsibilities
- Customer Communication: Managing incoming calls, emails, live chats, or social media messages to assist customers.
- Problem Resolution: Identifying customer needs, troubleshooting technical problems, and investigating complaints to provide appropriate solutions.
- Order Processing: Handling transactions, including placing orders, managing returns, and processing refunds or exchanges.
- Information Sharing: Providing accurate details regarding product features, company policies, and pricing.
- Account Management: Updating customer records, maintaining databases, and documenting all interactions within a Customer Relationship Management (CRM) system.
- Escalation: Forwarding complex or specialized issues to the correct department or supervisor when necessary.
- Feedback Collection: Gathering customer insights and reporting product malfunctions or feature requests to internal teams like Product or Sales.
- Workable +11
Key Skills And Qualifications
- Communication: Exceptional verbal and written skills, including active listening to fully understand customer concerns.
- Interpersonal Traits: Empathy, patience, and a positive attitude are essential for de-escalating frustrated customers.
- Technical Proficiency: Familiarity with help desk software (e.g., Freshdesk) and basic computer programs like Microsoft Excel.
- Problem-Solving: Ability to think critically and find creative solutions under pressure.
- Time Management: Skill in multitasking and prioritizing a high volume of requests to meet service level agreements (SLAs).
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