Website:
nextmantra.ai
Job details:
Company Description NextMantra AI is a technology-driven talent intelligence company that helps organizations build scalable digital capabilities and high-impact technology teams. By combining AI-powered hiring technology with expert-led talent services, the company enables businesses to accelerate digital transformation and deliver complex technology initiatives more efficiently. Its AI Adaptive Cross-Questioning Video Assessment Platform conducts dynamic, real-time technical interviews to ensure only highly qualified, project-ready candidates reach hiring managers. In addition, NextMantra AI offers IT consulting and specialized talent solutions supported by domain expert evaluation and hands-on technical screening. The company serves high-growth industries such as financial services, technology and SaaS, fintech, healthtech, e-commerce, AI/ML, enterprise platforms, and gaming across SEA, MENA, APAC, and the USA.
Location: Gurugram
Experience: 0–3 Years
Employment Type: Full-Time
Job Summary
- We are looking for a customer-focused and enthusiastic Customer Support Executive to provide exceptional support to our customers through phone, email, chat, and other communication channels. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a passion for delivering a positive customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and WhatsApp in a timely and professional manner.
Resolve customer complaints and provide appropriate solutions while ensuring high customer satisfaction.
Handle customer queries related to products, services, orders, payments, and account-related issues.
Escalate complex issues to the relevant internal teams and follow up until resolution.
- Maintain accurate records of customer interactions using CRM or ticketing systems.
Click on Apply to know more.