Website:
mypursu.com
Job details:
Job Title: Customer Support Executive
Location: Indore
Experience: 1–3 Years
Job Summary
We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to provide exceptional support to customers. The candidate must be comfortable working in rotational shifts.
Key Responsibilities
* Handle customer queries through calls, emails, and chat in a professional manner.
* Resolve customer issues promptly and ensure high customer satisfaction.
* Maintain accurate records of customer interactions and follow up on pending cases.
* Escalate complex issues to the appropriate team when required.
* Collaborate with internal teams to ensure timely issue resolution.
* Adhere to company policies, quality standards, and service-level agreements (SLAs).
Requirements
* 1–3 years of experience in Customer Support or a similar role.
* Excellent verbal and written communication skills.
* Strong interpersonal and problem-solving abilities.
* Basic knowledge of MS Office and customer support tools is preferred.
* Ability to work in rotational shifts.
* Customer-centric attitude with a willingness to learn and grow.
Job Location: Indore
Experience: 1–3 Years
Shift: Rotational Shifts
Click on Apply to know more.