Milkbasket
Website:
milkbasket.com
Job details:
Company Description Milkbasket is India’s first and largest micro-delivery service for groceries and daily essentials, starting with fresh milk delivery in 2015 and now serving 5,000+ products. The company operates in more than 20 major Indian cities, offering flexi-ordering till midnight, assured delivery by 7 AM, silent and contactless doorstep delivery, and no minimum order value. A team of 600+ Milkbasketeers, supported by thousands of warehouse and delivery professionals and a large vehicle fleet, enables seamless daily deliveries to millions of homes. Milkbasket focuses on operational and service excellence driven by data, automation, and continuous improvement across product, supply chain, user experience, and analytics. Team members are encouraged to think on their feet, grow their skills, and celebrate shared achievements in a fast-scaling environment.
Role Description This is a full-time, remote role for a Customer Support Executive. The Customer Support Executive will handle inbound and outbound customer interactions via phone, chat, email, and in-app channels, resolving queries related to orders, deliveries, payments, and account issues. The role includes troubleshooting basic technical or app-related problems, documenting issues, and escalating complex cases to relevant teams. Responsibilities also involve tracking and updating tickets in the support system, following standard operating procedures, and ensuring timely resolution and follow-up. The Customer Support Executive will contribute to customer satisfaction by providing clear communication, empathetic support, and feedback on recurring issues to improve processes and user experience.
Qualifications
- Strong skills in Customer Support and Customer Service, with a focus on clear communication and problem-solving.
- Experience in Online Support channels, including chat, email, and app-based support tools.
- Ability to drive Customer Satisfaction through timely resolutions, empathy, and professional conduct.
- Basic Technical Support capabilities to assist customers with app, login, and simple configuration issues.
- Excellent verbal and written communication skills in English; proficiency in additional Indian languages is an advantage.
- Prior experience in e-commerce, last-mile delivery, or consumer internet products is preferred.
- Comfort with working in shifts, including weekends or holidays, as per business requirements.
- Good typing speed, familiarity with ticketing/CRM systems, and the ability to multitask in a fast-paced environment.
- Minimum high school diploma; a bachelor’s degree in any discipline is preferred.
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