Mangalam Information Technologies Private Limited
Website:
mangalaminfotech.com
Job details:
Company Description Mangalam Information Technologies Private Limited is a trusted partner for global businesses across IT, legal, and healthcare industries, delivering tailored strategies and innovative execution since 2000. With a strong presence in India and the US, Mangalam serves 250+ clients, supported by 100+ IT developers and 900+ executives. The company is committed to quality, efficiency, and customer satisfaction, reflected in its industry-leading 95% customer satisfaction index. Mangalam operates from a 50,000 sq. ft. state-of-the-art facility, with ISO and SOC 2 certifications and HIPAA compliance, ensuring robust data security and seamless, scalable performance. Recognized multiple times as a Great Place to Work, Mangalam emphasizes employee well-being, community impact, and long-term growth partnerships.
Role Description This is a full-time, on-site Customer Support Executive role based in the Greater Ahmedabad Area. The Customer Support Executive will handle inbound and outbound customer interactions via phone, email, and chat, providing clear, timely, and accurate information about services and resolving queries or issues. Daily responsibilities include logging and tracking cases in the support system, escalating complex problems to the appropriate teams, and following up to ensure resolution. The role involves coordinating with internal departments, updating customers on progress, and maintaining high service standards aligned with company policies and compliance requirements. The Customer Support Executive will also contribute to process improvements, participate in training, and support initiatives that enhance customer experience and satisfaction.
Qualifications
- Strong customer service skills, including empathy, active listening, and a solutions-focused approach.
- Clear and professional verbal and written communication skills in English; additional local language proficiency is an advantage.
- Ability to use CRM or ticketing tools, Microsoft Office, and other standard business software efficiently.
- Good problem-solving, time management, and organizational skills to handle multiple customer requests effectively.
- Comfort working in a structured, on-site environment with adherence to processes, documentation standards, and data security practices.
- Prior experience in customer support or call-center roles, preferably in IT, healthcare, or legal services, is beneficial.
- Ability to collaborate with cross-functional teams and adapt to evolving products, services, and workflows.
- Minimum of a bachelor’s degree or equivalent experience in any discipline; formal training in customer service or business administration is a plus.
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