Customer Support Executive

Website: magnumgroup.co.in
Job details:
Company Description

Magnum Group, founded in 1993 and headquartered in Bhopal, Madhya Pradesh, is an ISO 9001:2008 and ISO 27001:2013 certified organization with a workforce of over 2,000 professionals. The company specializes in BPO-BPM services, Contact Centers (voice/non-voice, email, chat, inbound/outbound), HRO, IT solutions, as well as utility and security management. With 1,200+ operational call center seats, Magnum Group serves clients across telecom, e-governance, infrastructure, and e-commerce sectors. Additionally, the security division operates with over 1,500 trained personnel, providing manpower, administration, and safety services. The company’s mission is centered around enhancing productivity and delivering measurable value to its clients.

Role Description

This is a full-time on-site role for a Customer Support Executive based in Hoshangabad. The Customer Support Executive will handle day-to-day interactions with customers, resolve inquiries, provide technical support, and ensure customer satisfaction through online and voice-based communication. Tasks also include maintaining detailed records of customer interactions, analyzing customer needs, and escalating issues to appropriate departments for resolution.

Qualifications

• Proficiency in Customer Support and ensuring high levels of Customer Satisfaction
• Experience in providing Online Support and resolving customer concerns effectively
• Strong Customer Service and communication skills
• Capability to deliver Technical Support and troubleshoot basic technical issues
• Excellent problem-solving and conflict resolution abilities
• Ability to work efficiently on-site in a fast-paced environment
• Basic computer skills and familiarity with CRM software
• Prior experience in the BPO or customer support industry is advantageous
• High school diploma or equivalent; additional certifications are a plus

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