LocoBuzz
Website:
locobuzz.com
Job details:
About LocoBuzz:
Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence,
Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360 degree
Customer Experience Management Suite. Locobuzz’s powerful analytics algorithms have helped
seasoned brands establish a strong foothold in the digital hemisphere and transformed their
customer experience journeys.
Position: Customer Support Executive/ Senior Executive
Location: Sakinaka, Andheri East
Position Overview: As a Customer Support Executive at Locobuzz, you will play a crucial role in
ensuring smooth operations, resolving client issues, and optimizing customer experience. Since the
role involves both technical and customer-facing responsibilities, we are looking for someone with a
software background and a strong understanding of customer service.
Key Responsibilities:
● Act as the first point of contact for customer queries and issues.
● Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or
ticketing systems.
● Identify recurring problems, escalate critical issues, and document resolutions.
● Use debugging tools to analyze and resolve technical concerns.
● Provide product walkthroughs, training, and setup assistance.
● Maintain FAQs and troubleshooting guides, updating them for new features.
● Notify customers about service disruptions and scheduled maintenance.
● Collaborate with internal teams to report bugs, suggest improvements, and ensure
priority support.
● Assist with API-related queries and third-party integrations.
● Ensure compliance with data privacy laws (GDPR, CCPA).
Preferred Skills & Qualifications
● Customer Service Expertise: Ability to empathize with clients and provide clear solutions
(Essential).
● Technical Background: Basic knowledge of APIs, databases, logs, and debugging
(Essential).
● Social Media & ORM Understanding: Familiarity with platforms like Facebook, LinkedIn,
Twitter, Instagram, GMB (Essential).
● Problem-Solving Mindset: Ability to analyze issues, find patterns, and work toward
resolution (Critical).
● Experience with Ticketing Tools: Proficiency in tools like Zendesk, Freshdesk, or ClickUp
(Preferable).
● Any undergraduate degree.
● Excellent Communication and Interpersonal Skills.
Key Skills
● Attention to detail and organizational skills.
● Ability to multitask and prioritize effectively.
● Willingness to learn and adapt to new challenges.
● A collaborative mindset with a proactive approach.
Benefits:
● Medical Coverage: We care about your health and well-being. We offer comprehensive medical
coverage to ensure you and your family access quality healthcare.
● Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on
innovation and agility. You'll have the chance to work in an environment where every day brings new
challenges and opportunities for growth. Your contributions will make a real impact on our dynamic
organization.
● Learning and Upskilling: At Locobuzz we believe in continuous learning and development. You'll
have access to resources and support for your professional development, which may include
training, workshops, and opportunities to expand your skill set.
● Collaborative Workplace: Collaboration is at the heart of our culture. You'll be part of a team that
values open communication, knowledge sharing, and working together to achieve common goals.
Your ideas and insights will be heard and respected, fostering a sense of belonging within our
collaborative workplace.
Click on Apply to know more.