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Job details:
A degree in Civil/Architecture or Design with proficiency in Auto CAD, 3D design etc…. wanting an opportunity in CUSTOMER SERVICE, may apply for the position of CLIENT SUPPORT EXECUTIVE.
JOB DESCRIPTION
Designation: Client Support Executive
Experience : 0-2 yrs
Job Summary :
we are seeking a dedicated client support executive. The candidate would be responsible for addressing client queries, resolving issues, coordinating, lead generation through referrals, vendor management, billing, customer retention and a positive customer experience end to end. The role requires exceptional communication skill and customer focused mindset with a pleasant disposition.
Knowledge in Social Media Marketing will be an added advantage.
Key Responsibilities:
* Serve as a primary contact for clients over phone, email & chat
* Address client issues within set timeline
* Maintain customer documentation & interaction
* Follow up with internal & external customer to resolve queries & issues
* Collaboration with internal team wherever required to improve customer experience
* Identify opportunities to cross sell & upsell services & products of the company
* Maintain customer data & professional disposition while interacting with all clients & team members
* Vendor management
* Client Billing
Qualification & skills
* Freshers welcome however previous experience in customer relations will be an edge
* Exceptional communication skill both verbal & written
* Proactive approach towards client
* Ability to pitch company business for new & existing clients
* Ability to work on spreadsheet & data
Qualification
* Graduation in any discipline
* Experience in customer service industry
* Language - English, Kannada & Hindi
Work Environment
* Office based
* Flexible weekend option
Click on Apply to know more.