Kadam Group
Website:
kadamcolors.com
Job details:
Brief Job Description:
● Handle both incoming and outgoing calls to assist customers, for inquiries, and provide timely support.
● Accurately process online orders and coordinate after-sales services to ensure customer satisfaction.
● Resolve customer issues quickly to maintain a positive buying experience and strengthen customer
loyalty.
● Build and nurture strong relationships with customers through consistent and professional
communication.
● Assist with logistics by coordinating deliveries, monitoring shipments, and addressing any related
concerns.
● Manage front desk tasks, including welcoming visitors and handling all incoming phone calls.
● Gather and evaluate customer feedback to spot trends and contribute to ongoing service improvement.
● Prepare regular reports to provide insights that drive informed business decisions.
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