Website:
jiitak.com
Job details:
Company Description:
JIITAK is a rising software development studio, committed to building sustainable and impactful digital solutions. Our talented team of architects, designers, managers, coordinators, and developers specializes in crafting custom, eco-conscious software tailored to client needs.In our pursuit of sustainability, we integrate these principles into every phase of our workflow — including planning, designing, and development processes. We firmly believe that digital solutions should align with and support the long-term health of our planet.
Role Overview:
We are looking for a customer-focused Customer Support Executive / Customer Specialist to handle customer queries, provide accurate information, and ensure a smooth customer experience across all communication channels. The ideal candidate should have strong communication skills, problem-solving ability, and a positive attitude toward customer service.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or social media
- Understand customer needs and provide appropriate solutions
- Maintain accurate records of customer interactions in CRM systems
- Follow up with customers to ensure issue resolution and satisfaction
- Coordinate with internal teams (sales, tech, operations) when required
- Escalate complex issues to the relevant department in a timely manner
- Meet service quality standards and response time SLAs
- Provide feedback and suggestions to improve customer experience
Requirements and Qualifications:
- Bachelor’s degree in any discipline (preferred, not mandatory)
- 0–2 years of experience in customer support / customer service (Freshers with good communication skills can apply)
- Strong verbal and written communication skills
- Good problem-solving and interpersonal skills
- Ability to handle multiple customer interactions efficiently
- Basic computer knowledge (MS Office, email, CRM tools)
- Willingness to work in shifts (if applicable)
- Customer-first mindset with a professional attitude
Perks and Benefits:
- Job Offer: Successful candidates can expect a salary of Rs. 3 lac per annum upon conversion to a permanent employee.
- Tools: A dedicated Apple MacBook (Apple silicon-based) will be provided during your employment.
- Bonus: Performance-based incentives for timely completion of assigned projects.
- Exposure: Get an opportunity to work with international teammates.
- Amenities: Enjoy free snacks & beverages at the office.
- Flexibility: Benefit from flexible work hours and an informal dress code.
- Work Week: A 5-day workweek schedule.
Click on Apply to know more.